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09/11/2001


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This page contains answers to frequently asked customer questions.
 
bulletThe System Check doesn't say "System is OK" ... ?
bulletI'm getting a "Class not Registered" error ... ?
bulletDo I need an Upgrade for Windows XP ... ?
bulletVoid and Return transactions aren't working ... ?
bulletDoes my software work with the year 2000 ?
bulletWill the software work with my ISDN modem ?
bulletWill the software work with my Cable/DSL modem ?
bulletWhich modems are *NOT* compatible with the software ?
bullet"ERROR: Unable to Connect" ... ?
bullet"You will need to set up your modem manually" ... ?
bulletProgram stops responding during modem auto-setup ... ?
bulletWhat COM port is my modem on ... ?
bulletDoes AVS affect transaction approval ... ?
bulletStreet and Zip Code for non-US residents ... ?
bulletAudit trail has wrong year ... ?
bulletWhich check guarantee processors are supported ... ?
bulletWhich credit card processors are supported ... ?

 

   

The System Check doesn't say "System is OK," what's wrong ?

The System Check option (under the Transactions menu) is used only to test connectivity; because processors can changes response messages and test numbers it's possible that you may receive a message other than "System is OK."  As long as the System Check responds with a valid transaction message such as "Declined", "Invalid Card Number", or "Call Center" your system is configured properly for processing.

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I'm getting a "Class not Registered" error when running the software, how can I fix this ?

This error will occur when running version 2.00 or higher of Domain Point of Sale™ when your system does not have Internet Explorer of at least v5.0 installed (normally Windows 95 systems).  You must either install Internet Explorer v5.0 or higher or upgrade to Windows® 98 or higher to be able to run Domain Point of Sale™ versions 2.00 and above.

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Do I need an upgrade for Windows XP (or any other Windows version) ?

In short the answer to this question is NO.  Any Windows version of Domain Point of Sale™ will work with any version of Windows; if the version you have says that it works for at least Windows 95 then it was designed to work with all versions from Windows 95 and beyond.  If you've recently upgraded to a new machine running Windows XP and the software doesn't seem to be working properly, it is *NOT* due to needing a "XP" upgrade of the software it is most likely due to an incompatibility or incorrect configuration of the MODEM that's in your new system.

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 Void and Return transactions aren't working - I'm using FDMS-Omaha as my processor; how can I fix this ?

In versions released after v2.00B020202 up to and including version v2.00B110102 the connection type could end up set incorrectly - to fix this click on Configuration->Modem and the click 'OK' - this will correct and save the configuration file.

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Does my software work with the year 2000 ?

All versions of Domain Point of Sale and Merchant Master software as of the 08/23/96 release support credit cards with an expiration date of the year 2000 or later.  The last 6 digits of your program version number are the release date of the software you are running (e.g. 1.xxB082396 was released on 08/23/96), if you a running a version prior to 08/23/96 you should obtain an upgrade. 

Note: A minor glitch in versions prior to the July 1, 1999 release causes a '1' to be placed in the front of the Audit Trail filenames for years beyond 1999 (e.g. an Audit Trail file for January 1, 2000 will appear as 1000101.ttl rather than 000101.ttl).   Although no upgrade is necessary you may purchase an upgrade from our online store.

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Will the software work with my ISDN modem ?

If your ISDN terminal adapter is able to connect with standard modems (such as the USRobotics I-Modem with v.Everything) the program should work fine, if it will connect only with other ISDN terminal adapters (e.g. Motorola NT1D, Motorola UTA220) then the program will not be able to use it to dial out.

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Will the software work with my Cable/DSL modem ?

If you process transactions through the NOVA network then the answer is YES; simply select Internet as your connection type in the program under Configuration->Modem (available in version v2.00B051002 or later).

If you are processing transactions on any other network then the answer is no but support for this capability is being added as it becomes available on other networks.  The reason is that Cable/DSL adapters are not the same as an analog dial-up modem; on networks other than NOVA, if your modem can't dial out through a telephone line using a phone number it won't work with the software.

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Which modems are *NOT* compatible with the software ?

The following modems currently do not work with the software:

bulletAT&T DSP/VCOS modems.
bulletAopen (AcerOpen) 56k modems.
bulletAccelerator Pro 56k modems.
bulletBoca Tidalwave 56k modems.
bulletCompaq Speedpaq 192 modem.
bullet3com/USrobotics Winmodem.
bulletHSP Micromodem 56k (included with some HP computers).
bulletSome software based (HSP) modems.
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My modem dials out and appears to connect but then immediately gives the response "ERROR: Unable to Connect", how can I fix this ?

This problem has been known to occur in modems which use the Cirrus Logic chipset.  If your modem uses this chipset the problem can be overcome by going to the Modem Special Init box and adding an N1 (the letter 'N' and the number one) to the end of the line and then changing the baud rate to 57600.

This problem has also been observed on modems with the Conexant chipset, these modems will not connect to the primary phone number for First Data Resources (the 950 number).  If you are using one of these modems and your processor is First Data Resources you should configure the modem normally and then set the primary phone number to be the same as the secondary phone number (the 800 number).

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When I select auto-setup the program responds by telling me I may need to set up my modem manually, why ?

When the modem is in use by another program the Domain Point of Sale™ software will be unable to detect it or use it for transactions.  You must disable any software on your computer that is utilizing the modem (such as FAX receive software or voicemail software and Compaq users must disable the call center) prior to processing any transactions or performing an auto-setup.

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When I select auto-setup the program appears to stop responding, what should I do ?

Select the COM port your modem is on prior to clicking the auto-setup button.

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How do I find out what COM port my modem is on ?

In Windows® 95/98/2000/XP®/NT® this can be accomplished by going (from the start menu) to Settings then Control Panel then Modems, click the tab that says Diagnostics and you'll see a list of COM ports and the devices attached to each.  Most computers which are purchased with a modem already in them have the modem installed on COM 2, the exception to this rule are Packard Bell® computers which come with the modem installed on COM 1.

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Does AVS (Address Verification Service) information affect whether a transaction is approved or declined ?

No, a transaction that comes back as declined would have been declined whether or not the address (street, zip code, and/or customer code) information was given.  The only information required for a transaction to be processed are the credit card number, expiration date, and amount - however, your processing fees may be lower if you also include the street, zip code, customer code, and other information in your transactions.

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I have a customer outside of the United States, what should I enter for their street and zip code ?

AVS (address verification service) is available only for U.S. cardholders, the street and zip code fields should be left blank for foreign (non-U.S.) cardholders.

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My audit trail files are being saved with the wrong year, how do I fix this ?

Domain Point of Sale uses the current system date and time for all date related functions, check your system date/time to insure that it is correct.

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What check guarantee networks does Domain Point of Sale support ?

As of the version 2.10 release of Domain Point of Sale the following check guarantee services are supported via dialup:

bulletEncircle
bulletTeleCheck
bulletCrossCheck
bulletSelectCheck
bulletCertegy
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What credit card processing networks does Domain Point of Sale support ?

As of the v2.11 release of Domain Point of Sale the following credit card processing systems and special features are supported:

Processor Transactions Supported Connection Method Host or Terminal Based? Special Features
FDMS Omaha Platform
bulletAuth
bulletSale
bulletTicket
bulletRefund
bulletVoid
bulletBatch Transmit
bulletBatch Release
bulletBatch Inquiry
bulletDialup
bulletTCP/IP (via Datawire)
bullet(Type 7) Terminal Based
 
bulletTransaction Importing
bulletTransaction Exporting
bulletAddress Verification (AVS)
bulletCard Verification (CVV2)
bulleteCommerce Indicator (ECI)
bulletMO/TO Indicator
bulletRecurring Billing Indicator
bulletLevel II Purchase Card Support

 

FDMS Nashville Platform
 
bulletAuth
bulletSale
bulletTicket
bulletRefund
bulletVoid
bulletBatch Release
bulletBatch Inquiry
bulletDialup
bulletHost Based
 
bulletTransaction Importing
bulletAddress Verification (AVS)
bulletCard Verification (CVV2)
bulleteCommerce Indicator (ECI)
bulletMO/TO Indicator
bulletRecurring Billing Indicator
bulletLevel II Purchase Card Support

 

FDMS Nashville Platform

(formerly Envoy)
 

bulletAuth
bulletSale
bulletTicket
bulletRefund
bulletVoid
bulletBatch Release
bulletBatch Inquiry
bulletDialup
bulletTCP/IP (via Datawire)
bulletTerminal Based
 
bulletTransaction Importing
bulletAddress Verification (AVS)
bulletCard Verification (CVV2)
bulleteCommerce Indicator (ECI)
bulletMO/TO Indicator
bulletRecurring Billing Indicator
bulletLevel II Purchase Card Support

 

Nova Information Systems (NOVA)
bulletAuth
bulletSale
bulletTicket
bulletRefund
bulletVoid
bulletBatch Release
bulletBatch Inquiry
bulletBatch Purge
bulletDialup
bulletTCP/IP
bulletHost Based
 
bulletTransaction Importing
bulletAddress Verification (AVS)
bulletCard Verification (CVV2)
bulleteCommerce Indicator (ECI)
bulletMO/TO Indicator
bulletRecurring Billing Indicator
bulletLevel II Purchase Card Support

 

Electronic Clearing House (ECHO)
bulletAuth
bulletSale
bulletTicket
bulletRefund
bulletVoid
bulletBatch Release
bulletBatch Inquiry
bulletDialup
bulletHost Based
 
bulletTransaction Importing
bulletAddress Verification (AVS)
bulletCard Verification (CVV2)
bulleteCommerce Indicator (ECI)
bulletMO/TO Indicator
bulletRecurring Billing Indicator
bulletLevel II Purchase Card Support

 

Global Payments West (CTF - Central Token Format)

(formerly Modular Data)

bulletAuth
bulletSale
bulletTicket
bulletRefund
bulletBatch Inquiry
bulletDialup
bulletHost Based
 
bulletTransaction Importing
bulletAddress Verification (AVS)
bulletCard Verification (CVV2)
bulleteCommerce Indicator (ECI)
bulletMO/TO Indicator
bulletRecurring Billing Indicator
bulletLevel II Purchase Card Support

 

Global Payments East

(formerly NDC)

bulletAVS Only
bulletAuth
bulletSale
bulletTicket
bulletRefund
bulletVoid
bulletBatch Inquiry
bulletBatch Clear
bulletDialup
bulletTCP/IP (via Datawire)
bulletHost Based
 
bulletTransaction Importing
bulletAddress Verification (AVS)
bulletCard Verification (CVV2)
bulleteCommerce Indicator (ECI)
bulletMO/TO Indicator
bulletRecurring Billing Indicator
bulletLevel II Purchase Card Support

 

Paymentech

(formerly Gensar)

bulletAuth
bulletSale
bulletTicket
bulletRefund
bulletVoid
bulletBatch Release
bulletBatch Inquiry
bulletDialup
bulletTCP/IP (NetConnect)
bulletHost Based
 
bulletTransaction Importing
bulletAddress Verification (AVS)
bulletCard Verification (CVV2)
bulleteCommerce Indicator (ECI)
bulletMO/TO Indicator
bulletRecurring Billing Indicator
bulletLevel II Purchase Card Support

 

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